FAQs
What's up with Project Good Apparel?
So, who is Project Good Apparel?
Project Good Apparel seeks to create and promote quality, stylish apparel with a focus on charity and building a strong community. Through our dedication to charity, exceptional customer service, and innovation in developing sustainable products we hope to encourage our communities to both dress well and do good.
How do your choose your charities?
Project Good Apparel carefully vets all of our charities to ensure that the overwhelming majority of their funds are directly applied to the causes that we all care about. We utilize third-party services to verify this information and work directly with our charity partners to guarantee that as much of your money is going to the causes you care about as possible.
The Products
How's the fit?
You can find our complete size guide here.
Shipping
When can I expect my stuff?
We ship all orders within 72 hours of being placed through UPS or USPS.
How much does it cost to ship?
Shipping costs vary by location, however, Project Good Apparel ships all orders over $100 for free domestically.
I'm not in the US. Can I still order?
While we can easily ship anywhere throughout North America, we would hate for our friends outside of the US, Canada, and Mexico to miss out.
International shipping starts at $25, and we work with several providers to keep rates as competitive as possible.
Please note, that we will be unable to process any exchanges free of charge for orders outside the United States.
International shipping starts at $25, and we work with several providers to keep rates as competitive as possible.
Please note, that we will be unable to process any exchanges free of charge for orders outside the United States.
Customer Support
What is your Exchange, Return, and Refund policy?
If you purchased your product within the last 30 days, please click reach out to support@projectgoodapparel.com or click the chat button in the lower right of our site to begin your return process, seamlessly and easily.
Have your Confirmation number and order information (e-mail, phone number, etc.) ready and utilize the chat in the lower right of the website!
Returns will be charged a restocking/handling fee of $7.99, deducted from the refund amount.
You may request exchanges of equal or lesser value, store credit, or a refund. The restocking fee will be waived for exchanges (on initial exchange) or store credit. Size exchanges are free on initial exchanges, assuming the product is still in resale condition based on our merit and standards of quality.
Have your Confirmation number and order information (e-mail, phone number, etc.) ready and utilize the chat in the lower right of the website!
Returns will be charged a restocking/handling fee of $7.99, deducted from the refund amount.
You may request exchanges of equal or lesser value, store credit, or a refund. The restocking fee will be waived for exchanges (on initial exchange) or store credit. Size exchanges are free on initial exchanges, assuming the product is still in resale condition based on our merit and standards of quality.
What payment methods can I use?
Project Good Apparel accepts all major credit cards as well as PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo.
Why did I receive an email that an item is out of stock?
Unfortunately, there are sometimes issues with inventory management and you may have ordered an item that's out of stock. Never fear! You can either refund your purchase, select an alternative item, or, in certain cases, request to wait until an item is restocked.
Partnerships
I work with a charity and would like to talk about shirts!
I'm interested in making some custom shirts. Can you help?
Do you offer wholesale or bulk purchasing?
We don't currently offer wholesale options, however, our business is constantly evolving and we are hoping to be able to partner with like-minded small businesses across the country very soon!